Body
-
The name of the case
-
Account uuids belonging to the firm. Must include at least one client.
-
Array of account UUIDs to assign to the case.
-
UUIDs of groups that will be assigned when the case is created.
-
The uuid of the status chosen for the case
-
The date the case should be reviewed
-
The uuid of the type chosen for the case
-
Expect value the case will generate in pennies
-
The uuids of the plans chosen for the case
-
Custom field values keyed by the custom field reference. Only references configured for cases (and matching the supplied case type/status, where conditional) are accepted.
Additional properties are allowed.
POST
/api/v1/cases
curl \
--request POST 'https://api.plannrcrm.com/api/v1/cases' \
--header "Authorization: Bearer $ACCESS_TOKEN" \
--header "Content-Type: application/json" \
--header "X-PLANNR-ACCOUNT-UUID: {YOUR_PLANNR_ACCOUNT_UUID}" \
--data '{"name":"Patrick's Case","participants":["52cab738-6d7a-4217-b67a-00d7d8256acc","cf9f4c4b-ba4e-463a-96c8-2f20fe269ccd","46ac7259-075c-419f-88e3-eebce30a29b9"],"assigned_to_uuids":["65975fee-4635-4712-acdd-72c8f361d616","b33fb145-7b06-4f3c-ae70-e006364454b9","75c1b752-880f-4b2b-8850-003766807fea"],"group_uuids":["41a23d4f-b0a2-4741-9ab0-a7dd6d019a2a","2e156b31-ede3-480f-9654-f0b8fa5c2ee1","0f023966-8179-43f8-a8fc-516ea0abc4f4"],"status":"5d8b0056-249c-4c76-a458-70ea4d75c1c0","review_at":"2026-08-28T07:34:58+01:00","type":"3af072e6-1653-4632-a734-5dd11a31cdc5","value":15099,"plans":["f1ff3814-ba9f-4fc1-985a-c662f156b66b","def44321-6962-40a4-b593-41ad6dfb6dc3","4cd5029d-68d6-4b29-a49f-181187a546a7"],"custom_fields":{"ongoing_case":"Ongoing"}}'
Request examples
# Headers
X-PLANNR-ACCOUNT-UUID: {YOUR_PLANNR_ACCOUNT_UUID}
# Payload
{
"name": "Patrick's Case",
"participants": [
"52cab738-6d7a-4217-b67a-00d7d8256acc",
"cf9f4c4b-ba4e-463a-96c8-2f20fe269ccd",
"46ac7259-075c-419f-88e3-eebce30a29b9"
],
"assigned_to_uuids": [
"65975fee-4635-4712-acdd-72c8f361d616",
"b33fb145-7b06-4f3c-ae70-e006364454b9",
"75c1b752-880f-4b2b-8850-003766807fea"
],
"group_uuids": [
"41a23d4f-b0a2-4741-9ab0-a7dd6d019a2a",
"2e156b31-ede3-480f-9654-f0b8fa5c2ee1",
"0f023966-8179-43f8-a8fc-516ea0abc4f4"
],
"status": "5d8b0056-249c-4c76-a458-70ea4d75c1c0",
"review_at": "2026-08-28T07:34:58+01:00",
"type": "3af072e6-1653-4632-a734-5dd11a31cdc5",
"value": 15099,
"plans": [
"f1ff3814-ba9f-4fc1-985a-c662f156b66b",
"def44321-6962-40a4-b593-41ad6dfb6dc3",
"4cd5029d-68d6-4b29-a49f-181187a546a7"
],
"custom_fields": {
"ongoing_case": "Ongoing"
}
}
Response examples (200)
{
"uuid": "ae5747b9-029e-4549-a281-d532e037173d",
"created_at": "2026-08-28T07:34:58+01:00",
"updated_at": "2026-08-28T07:34:58+01:00",
"name": "finance",
"slug": "finance",
"status": {
"uuid": "c8f8a321-a5e0-4122-8932-ed64dac4007f",
"created_at": "2026-08-28T07:34:58+01:00",
"updated_at": "2026-08-28T07:34:58+01:00",
"name": "To Be Reviewed",
"colour": "#23852B",
"position": 5,
"is_type_completed": false
},
"type": {
"uuid": "5b811dd4-4cdd-4ae6-9b3c-7f8426457016",
"name": "Mortgage Plan",
"created_at": "2026-08-28T07:34:58+01:00",
"updated_at": "2026-08-28T07:34:58+01:00"
},
"review_at": "2026-08-28T07:34:58+01:00",
"assigned_to_uuids": [
"39708508-10db-48bd-80d1-9987ea4a2550"
],
"group_uuids": [
"35f48469-2e74-46f6-8105-3bfacd3979fd"
],
"completed_at": "2026-08-28T07:34:58+01:00",
"value": {
"amount": {
"example": "4000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": "GBP",
"description": "Currency of the money"
}
},
"status_position": 4,
"participants_count": 4,
"participants": {
"uuid": "29de735e-2397-471c-b8a8-ebb73b03050d",
"created_at": "2026-08-28T07:34:58+01:00",
"updated_at": "2026-08-28T07:34:58+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"firm": {
"uuid": "7abfeab1-ccae-4a3e-b43c-15e35b008ff8",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Codepotato",
"slug": "codepotato",
"address_1": "Suite E, 5 The Briars",
"address_2": "Waterberry Drive",
"town_city": "Waterlooville",
"county": "Hampshire",
"postcode": "PO7 7YH",
"country": "United Kingdom",
"regulatory_text": "Regulatory text",
"logo": "https://api.plannrcrm.com/images/plannr.jpg",
"logo_icon": "https://api.plannrcrm.com/images/plannr-icon.jpg",
"brand_colours": {
"sidebar_background": "#0E0E56",
"sidebar_accent": "#36367E",
"sidebar_text": "#FFFFFF",
"sidebar_hover": "#0A0A42",
"sidebar_active": "#53DBB8",
"sidebar_title_background": "#36367E",
"sidebar_title_primary": "#FFC634",
"sidebar_title_secondary": "#FFFFFF",
"sidebar_title_secondary_hover": "#FFFFFF",
"email_background": "#0E0E56",
"email_logo_background_panel": "#36367E",
"email_sub_text": "#FFFFFF",
"email_button_background": "#36367E",
"email_button_text": "#FFFFFF",
"portal_sidebar_button_background": "#F6F6F6",
"portal_sidebar_button_hover": "#FFFFFF",
"portal_sidebar_button_active": "#FFFFFF",
"portal_brand_title": "#323B4B",
"portal_brand_sub_title": "#828994",
"portal_sidebar_title": "#11151D",
"portal_sidebar_text": "#323B4B",
"portal_sidebar_text_hover": "#323B4B",
"portal_sidebar_text_active": "#323B4B",
"portal_sidebar_icon": "#828994",
"portal_sidebar_icon_hover": "#828994",
"portal_sidebar_icon_active": "#828994",
"portal_background": "#F6F6F6",
"portal_sidebar_account_title": "#11151D",
"portal_sidebar_account_email": "#828994",
"portal_sidebar_divider": "#E3E5E9",
"portal_dashboard_bg_one": "#EF4583",
"portal_dashboard_bg_two": "#FFC634",
"portal_sidebar_collapse_button": "#828994",
"portal_sidebar_collapse_button_hover": "#B3B9C4",
"portal_sidebar_user_select_background": "#F6F6F6",
"portal_sidebar_user_select_hover": "#F6F6F6",
"portal_sidebar_user_select_text": "#323B4B",
"portal_sidebar_user_select_text_hover": "#323B4B",
"portal_sidebar_user_select_border": "#EEEEEE",
"portal_sidebar_user_select_border_hover": "#828994"
},
"is_subscribed": true,
"keep_deleted_files_for": 30,
"tax": 17.5,
"month_end": 25,
"statement_frequency": "monthly",
"billing": {
"invoice_address_1": "Suite E, 5 The Briars",
"invoice_address_2": "Waterberry Drive",
"invoice_town_city": "Waterlooville",
"invoice_county": "Hampshire",
"invoice_postcode": "PO7 7YH",
"invoice_country": "United Kingdom",
"invoice_email": "gareth@codepotato.co.uk"
},
"ip_whitelist": [
"192.168.0.1",
"127.0.0.1"
],
"welcome_paragraph_html": "<h1>Welcome.</h1>",
"email_welcome_paragraph_html": "Welcome to Plannr!",
"show_fact_find_illustrations": true,
"cc_email_addresses": [
"jack@example.com",
"jill@example.com"
],
"bcc_email_addresses": [
"jack@example.com",
"jill@example.com"
],
"reply_to_email_address": "jack@example.com",
"mobile_app_support_number": "01234 567890",
"mobile_app_support_email": "support@example.com"
},
"primary_phone_number": {
"uuid": "65a06160-a3d2-44f6-92d3-0f560c0a3f32",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "phone_number",
"name": "Work number",
"value": "+443330903630",
"phone_number_meta": {
"country": "GB",
"formatted": "0333 090 3630"
}
},
"primary_email": {
"uuid": "65a06160-a3d2-44f6-92d3-0f560c0a3f32",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "phone_number",
"name": "Work number",
"value": "+443330903630",
"phone_number_meta": {
"country": "GB",
"formatted": "0333 090 3630"
}
},
"current_time_entry": {
"uuid": "499a68df-72d0-4d1b-b6b8-87b8b5224b01",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Research",
"description": "This is a description.",
"trackable_type": "Client",
"start_date": "2026-08-28T06:45:05+01:00",
"end_date": "2026-08-28T07:13:05+01:00",
"is_active": true,
"total_time_in_minutes": 28,
"computed_time_elapsed_in_seconds": 1680
},
"assigned_adviser": {
"uuid": "b12e3288-fc2d-4647-b6e4-808e582992ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"first_contact_date": "2026-08-28T07:35:05+01:00",
"next_review_date": "2026-08-28T07:35:05+01:00",
"previous_review_date": "2026-08-28T07:35:05+01:00",
"anniversary_review_date": "2026-08-28T07:35:05+01:00",
"terms_of_business_at": "2026-08-28T07:35:05+01:00",
"client_agreement_at": "2026-08-28T07:35:05+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
"last_interaction_at": "2026-08-28 07:35:05",
"referral_code": "ABC12345",
"is_out_of_office": true,
"out_of_office_from": "2026-08-28T07:35:05+01:00",
"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
"firm:read": [
"firm"
],
"network:read": [
"network:uuid"
]
}
},
"assigned_administrator": {
"uuid": "b12e3288-fc2d-4647-b6e4-808e582992ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"first_contact_date": "2026-08-28T07:35:05+01:00",
"next_review_date": "2026-08-28T07:35:05+01:00",
"previous_review_date": "2026-08-28T07:35:05+01:00",
"anniversary_review_date": "2026-08-28T07:35:05+01:00",
"terms_of_business_at": "2026-08-28T07:35:05+01:00",
"client_agreement_at": "2026-08-28T07:35:05+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
"last_interaction_at": "2026-08-28 07:35:05",
"referral_code": "ABC12345",
"is_out_of_office": true,
"out_of_office_from": "2026-08-28T07:35:05+01:00",
"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
"firm:read": [
"firm"
],
"network:read": [
"network:uuid"
]
}
},
"assigned_paraplanner": {
"uuid": "b12e3288-fc2d-4647-b6e4-808e582992ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"first_contact_date": "2026-08-28T07:35:05+01:00",
"next_review_date": "2026-08-28T07:35:05+01:00",
"previous_review_date": "2026-08-28T07:35:05+01:00",
"anniversary_review_date": "2026-08-28T07:35:05+01:00",
"terms_of_business_at": "2026-08-28T07:35:05+01:00",
"client_agreement_at": "2026-08-28T07:35:05+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
"last_interaction_at": "2026-08-28 07:35:05",
"referral_code": "ABC12345",
"is_out_of_office": true,
"out_of_office_from": "2026-08-28T07:35:05+01:00",
"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
"firm:read": [
"firm"
],
"network:read": [
"network:uuid"
]
}
},
"introduced_by": {
"uuid": "b12e3288-fc2d-4647-b6e4-808e582992ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"first_contact_date": "2026-08-28T07:35:05+01:00",
"next_review_date": "2026-08-28T07:35:05+01:00",
"previous_review_date": "2026-08-28T07:35:05+01:00",
"anniversary_review_date": "2026-08-28T07:35:05+01:00",
"terms_of_business_at": "2026-08-28T07:35:05+01:00",
"client_agreement_at": "2026-08-28T07:35:05+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
"last_interaction_at": "2026-08-28 07:35:05",
"referral_code": "ABC12345",
"is_out_of_office": true,
"out_of_office_from": "2026-08-28T07:35:05+01:00",
"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
"firm:read": [
"firm"
],
"network:read": [
"network:uuid"
]
}
},
"business_unit": {
"uuid": "b6f0900e-a97f-40c0-a34e-439ea2cfc7f5",
"name": "Wealth Management",
"has_alternative_branding": false,
"brand_colours": [],
"members_count": 3,
"groups_count": 2,
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00"
},
"groups": {
"uuid": null,
"name": "finance",
"slug": "finance",
"participants_count": "3",
"participants": {
"uuid": {
"example": null,
"description": "UUID of the account"
},
"role": {
"example": "client",
"description": "Role of the account"
},
"first_name": {
"example": "Gareth",
"description": "First name of the account"
},
"last_name": {
"example": "Thompson",
"description": "Last name of the account"
},
"name": {
"example": "Gareth Thompson",
"description": "Name of the account"
},
"email": {
"example": "gareth@codepotato.co.uk",
"description": "Email of the account"
}
},
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00"
},
"tags": {
"uuid": "4871f56c-96e4-4a88-98c4-07c3ecb83646",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Mortgage",
"slug": "mortgage",
"colour": "#ef4582"
},
"owners": {
"uuid": "b12e3288-fc2d-4647-b6e4-808e582992ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"first_contact_date": "2026-08-28T07:35:05+01:00",
"next_review_date": "2026-08-28T07:35:05+01:00",
"previous_review_date": "2026-08-28T07:35:05+01:00",
"anniversary_review_date": "2026-08-28T07:35:05+01:00",
"terms_of_business_at": "2026-08-28T07:35:05+01:00",
"client_agreement_at": "2026-08-28T07:35:05+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
"last_interaction_at": "2026-08-28 07:35:05",
"referral_code": "ABC12345",
"is_out_of_office": true,
"out_of_office_from": "2026-08-28T07:35:05+01:00",
"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
"firm:read": [
"firm"
],
"network:read": [
"network:uuid"
]
}
},
"first_contact_date": "2026-08-28T07:34:58+01:00",
"next_review_date": "2026-08-28T07:34:58+01:00",
"previous_review_date": "2026-08-28T07:34:58+01:00",
"anniversary_review_date": "2026-08-28T07:34:58+01:00",
"terms_of_business_at": "2026-08-28T07:34:58+01:00",
"client_agreement_at": "2026-08-28T07:34:58+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"joint_account_circle": {
"uuid": "ef6c247d-aff6-4829-b48f-7b8004122b99",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Jones Family",
"photo_url": "https://eu.ui-avatars.com/api/?name=jones+family",
"bg_colour": "#35f4e1",
"has_portal_access": true,
"portal_access_status": "active",
"engagement_rating": "green",
"last_login": {
"logged_in_at": "2026-08-28T07:35:05+01:00",
"account_uuid": "uuid",
"account_name": "John Smith",
"device_type": "desktop",
"device_platform": "macos"
},
"portal_login_count_30d": 5,
"portal_login_count_90d": 12,
"portal_login_count_365d": 48,
"joint_account_uuid": "8518d9d1-3ff8-4fcf-81e9-d3784335ff65",
"login_access_level": "write",
"current_life_stage_uuid": "2b667dfd-7efa-4758-9b58-eece67be4fe9"
},
"circles": {
"uuid": "ef6c247d-aff6-4829-b48f-7b8004122b99",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Jones Family",
"photo_url": "https://eu.ui-avatars.com/api/?name=jones+family",
"bg_colour": "#35f4e1",
"has_portal_access": true,
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},
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"reference": "favourite_drink",
"is_required": false,
"value": "Coffee",
"selection_options": [
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"help_text": "This is the client's favourite drink."
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}
},
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"name": "John's ISA",
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}
},
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},
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"amount": {
"example": "25000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£250,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"benefit_frequency": "monthly",
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"amount": {
"example": "10000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£100.00",
"description": "Money amount formatted with currency"
},
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"description": "Currency of the money"
}
},
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"amount": {
"example": "25000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£250,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"claim_start_date": "2025-08-28",
"claim_end_date": "2031-08-28",
"claim_notes": "Claim notes"
},
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"amount": {
"example": "25000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£250,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": "GBP",
"description": "Currency of the money"
}
},
"total_benefits": {
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"example": "15000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£150,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": "GBP",
"description": "Currency of the money"
}
},
"family_income_benefit": {
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"example": "10000000",
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},
"formatted": {
"example": "£100,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": "GBP",
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}
}
},
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},
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"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
}
},
"value": {
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"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": "GBP",
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}
},
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"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
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"referral_code": "ABC12345",
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"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
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],
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]
}
},
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"type": "client",
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"with_login": true,
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"referral_code": "ABC12345",
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"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
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],
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]
}
},
"seller": {
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"referral_code": "ABC12345",
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"permissions": {
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],
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]
}
},
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"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
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"with_login": true,
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"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
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"referral_code": "ABC12345",
"is_out_of_office": true,
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"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
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],
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]
}
},
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"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"opened_at": "2026-08-28T07:35:05+01:00",
"name": "Johns ISA",
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"inactive_at": "2026-08-28T07:35:05+01:00",
"inactive_reason": "claimed",
"agency_in_your_name": true,
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"visible_on_client_portal": true,
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"on_panel": true,
"is_group_scheme": false,
"is_sub_group_scheme": false,
"is_group_scheme_member": false,
"advice_area": "non_investment_insurance",
"total_benefit_amount": {
"amount": {
"example": "25000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£250,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"total_benefits": {
"critical_illness": {
"amount": {
"example": "15000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£150,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"family_income_benefit": {
"amount": {
"example": "10000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£100,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
}
},
"value": {
"amount": {
"example": "4000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
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"statistics": {
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},
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"is_wrap_child": false,
"can_be_deleted": "false"
},
"visible_to_circles": {
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"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Jones Family",
"photo_url": "https://eu.ui-avatars.com/api/?name=jones+family",
"bg_colour": "#35f4e1",
"has_portal_access": true,
"portal_access_status": "active",
"engagement_rating": "green",
"last_login": {
"logged_in_at": "2026-08-28T07:35:05+01:00",
"account_uuid": "uuid",
"account_name": "John Smith",
"device_type": "desktop",
"device_platform": "macos"
},
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"joint_account_uuid": "8518d9d1-3ff8-4fcf-81e9-d3784335ff65",
"login_access_level": "write",
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},
"statistics": {
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},
"cases": {
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"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "finance",
"slug": "finance",
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"assigned_to_uuids": [
null
],
"group_uuids": [
null
],
"completed_at": "2026-08-28T07:35:05+01:00",
"value": {
"amount": {
"example": "4000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"status_position": 4,
"participants_count": 4,
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},
"tags": {
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"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"name": "Mortgage",
"slug": "mortgage",
"colour": "#ef4582"
},
"is_wrap_product": false,
"is_wrap_child": false,
"wrap": {
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"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"opened_at": "2026-08-28T07:35:05+01:00",
"name": "Johns ISA",
"type": "cash_account",
"sub_type": "lifetime isa",
"abstract_type": "asset",
"policy_number": "AVIVA-123",
"proposal_reference": "AB123456",
"status": "inactive",
"inactive_at": "2026-08-28T07:35:05+01:00",
"inactive_reason": "claimed",
"agency_in_your_name": true,
"agency_in_your_name_from": "2025-08-28",
"originally_sold_by_firm": true,
"under_advice": true,
"visible_on_client_portal": true,
"include_in_client_valuation": true,
"show_on_joint": true,
"shown_on_circles": true,
"review_date": "2025-08-28",
"on_panel": true,
"is_group_scheme": false,
"is_sub_group_scheme": false,
"is_group_scheme_member": false,
"advice_area": "non_investment_insurance",
"total_benefit_amount": {
"amount": {
"example": "25000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£250,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"total_benefits": {
"critical_illness": {
"amount": {
"example": "15000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£150,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"family_income_benefit": {
"amount": {
"example": "10000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£100,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
}
},
"value": {
"amount": {
"example": "4000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"valued_at": "2026-08-28T07:35:05+01:00",
"original_valued_at": "2026-08-27T07:35:05+01:00",
"statistics": {
"recent_growth": 100
},
"is_wrap_product": false,
"is_wrap_child": false,
"can_be_deleted": "false"
},
"wrap_children": {
"uuid": "eecd1a05-82ee-4a3c-903e-284d1f2f62ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"opened_at": "2026-08-28T07:35:05+01:00",
"name": "Johns ISA",
"type": "cash_account",
"sub_type": "lifetime isa",
"abstract_type": "asset",
"policy_number": "AVIVA-123",
"proposal_reference": "AB123456",
"status": "inactive",
"inactive_at": "2026-08-28T07:35:05+01:00",
"inactive_reason": "claimed",
"agency_in_your_name": true,
"agency_in_your_name_from": "2025-08-28",
"originally_sold_by_firm": true,
"under_advice": true,
"visible_on_client_portal": true,
"include_in_client_valuation": true,
"show_on_joint": true,
"shown_on_circles": true,
"review_date": "2025-08-28",
"on_panel": true,
"is_group_scheme": false,
"is_sub_group_scheme": false,
"is_group_scheme_member": false,
"advice_area": "non_investment_insurance",
"total_benefit_amount": {
"amount": {
"example": "25000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£250,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"total_benefits": {
"critical_illness": {
"amount": {
"example": "15000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£150,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"family_income_benefit": {
"amount": {
"example": "10000000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£100,000.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
}
},
"value": {
"amount": {
"example": "4000",
"description": "Money amount at their lowest denominator (for example: pennies)"
},
"formatted": {
"example": "£40.00",
"description": "Money amount formatted with currency"
},
"currency": {
"example": null,
"description": "Currency of the money"
}
},
"valued_at": "2026-08-28T07:35:05+01:00",
"original_valued_at": "2026-08-27T07:35:05+01:00",
"statistics": {
"recent_growth": 100
},
"is_wrap_product": false,
"is_wrap_child": false,
"can_be_deleted": "false"
},
"linked_policy_numbers": {
"uuid": "6bb99e88-e21b-4868-9666-35b6f5201f7d",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"linked_policy_number": "ABC123-X"
},
"can_be_deleted": "false",
"contract_enquiry_account": {
"uuid": "b12e3288-fc2d-4647-b6e4-808e582992ac",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "client",
"role": "client",
"first_name": "Gareth",
"last_name": "Thompson",
"name": "Gareth Thompson",
"email": "gareth@codepotato.co.uk",
"photo_url": "https://eu.ui-avatars.com/api/?name=gareth+thompson",
"first_contact_date": "2026-08-28T07:35:05+01:00",
"next_review_date": "2026-08-28T07:35:05+01:00",
"previous_review_date": "2026-08-28T07:35:05+01:00",
"anniversary_review_date": "2026-08-28T07:35:05+01:00",
"terms_of_business_at": "2026-08-28T07:35:05+01:00",
"client_agreement_at": "2026-08-28T07:35:05+01:00",
"with_login": true,
"has_joint_account": true,
"can_be_deleted": "false",
"ownership_percentage": 100.0,
"inactive_at": "2026-08-28",
"last_interaction_at": "2026-08-28 07:35:05",
"referral_code": "ABC12345",
"is_out_of_office": true,
"out_of_office_from": "2026-08-28T07:35:05+01:00",
"out_of_office_until": "2026-08-28T07:35:05+01:00",
"out_of_office_message": "I am away this week. For urgent matters please contact the office.",
"permissions": {
"firm:read": [
"firm"
],
"network:read": [
"network:uuid"
]
}
},
"custom_fields": {
"uuid": null,
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"type": "string",
"name": "Favourite Drink",
"reference": "favourite_drink",
"is_required": false,
"value": "Coffee",
"selection_options": [
"Coffee",
"Tea",
"Water"
],
"help_text": "This is the client's favourite drink."
},
"external_references": {
"uuid": "bbebe1dc-bcfb-4078-848e-1293b8f6887d",
"created_at": "2026-08-28T07:35:05+01:00",
"updated_at": "2026-08-28T07:35:05+01:00",
"third_party": "nucleus",
"reference": "AB123456"
}
},
"custom_fields": [
{
"uuid": "9a889858-3bf7-4aff-a597-40c4eba91149",
"created_at": "2026-08-28T07:34:58+01:00",
"updated_at": "2026-08-28T07:34:58+01:00",
"type": "string",
"name": "Favourite Drink",
"reference": "favourite_drink",
"is_required": false,
"value": "Coffee",
"selection_options": [
"Coffee",
"Tea",
"Water"
],
"help_text": "This is the client's favourite drink."
}
]
}
Response examples (422)
{
"message": "The given data was invalid.",
"errors": {
"field": [
"The field is invalid."
]
}
}